Owner: BITSA SAS (hereinafter BITSA, we, us).
Trade name: BITSA ®Registered Office: 37-41 Boulevard Dobouchage, 06000-, Nice, France.
CIF: FR79885097345Register: Greffe du Tribunal de Commece de Nice, No. 885097345
Share capital: 1.150.000 Euro (€)
Telephone: +33.422.530.991E-mail: firstname.lastname@example.org
BITSA, places at your disposal, through the BITSA application, an online marketplace (hereinafter MARKETPLACE) that will allow you to purchase digital products from suppliers external to BITSA, at prices and conditions established by them. The purchase of these products is made with the intermediation of BITSA, which provides you with the application where the MARKETPLACE is located and receives the payments you make on behalf of the supplier.
Through said MARKETPLACE you will be able to acquire digital codes (hereinafter cards), which contain a stored value, for their subsequent exchange on the supplier's platform and thus be able to enjoy the good or service provided by the supplier, by entering the PIN that we will provide you with for this purpose.
These conditions of use, sale and information (hereinafter the Conditions), regulate both your rights and obligations as a user, as well as the rights and obligations of BITSA as an intermediary in the sale of products from the supplier, in relation to access and use of the MARKETPLACE, as well as the conditions applicable to the purchase processes that you carry out of the cards offered therein.
Browsing the MARKETPLACE, as well as the purchase of any card, will mean that you accept the Conditions in force at all times. However, either when you make your first purchase, or when we publish any modfication we will ask you to accept them expressly.
In all matters not covered by these conditions, the provisions of the General Conditions of Access and Use of the Website and Application, the Terms and Conditions of Issue of the BITSA Card and Use of the Payment Services, as well as the Privacy and Cookies Policy, which govern the use of the services offered through the BITSA® platform and which you have previously accepted, will be applicable.
We recommend that you read these texts, together with these conditions (collectively the BITSA Legal Texts), before taking any action. The Conditions shall remain in force indefinitely, and in particular for as long as they are accessible through the BITSA application. However, we reserve the right to modify them in whole or in part, and make any changes we deem necessary for the proper functionality of the MARKETPLACE, in which case they will be in force at the time they are published and are fully accessible.
Therefore, it is up to you as a user, before browsing carefully read the Conditions. Access to and use of content and services after the publication of the amendments or changes in the Conditions imply your acceptance of them. The modifications introduced will not be retroactive.
Only if you are a registered and verified user of the BITSA card, will you be able to access the MARKETPLACE. To do so, once you have accessed the BITSA application, by entering your password or through biometric identification, you will find the MARKETPLACE access icon. Consequently, we will consider as valid access and purchases all those you make as a registered and verified customer, being your responsibility to safeguard your credentials, as well as your device.
However, we reserve the right to refuse or cancel your purchase orders if:
Once you have accessed the MARKETPLACE we will ask you to indicate the geographical area from which you are going to redeem and download the digital content so that we can show you the cards available according to that area. In the MARKETPLACE you will have access to the available cards, which will appear classified in different categories such as: videogames, TV, top-ups, etc. In addition, each card will appear together with a description of the product that you will be able to acquire by redeeming it. This description will contain information about the requirements and technical and usage specifications provided by the supplier of the product.
Select the card you are interested in purchasing and confirm to continue with the purchase process. We will show you a summary table with the details of your purchase:
This price is indicated in Euros (€) and includes all applicable taxes and fees.
In this regard you should know that we are not responsible in case of computer error, manual, technical or any other origin, which causes a substantial alteration not foreseen in the published retail price, so that in cases where this is exorbitant or manifestly derisory, the purchase price will be considered invalid and canceled, circumstances that we will inform you as soon as possible. Likewise, taking into account the specific characteristics of the cards, which are digital content on a non-material medium, we do not accept returns and this is stated in the aforementioned summary table, where we will ask you to check your details, as well as to ensure that these details are correct before proceeding with the payment.
The confirmation and payment of the purchase implies that you know and expressly accept the non-refund policy, given the characteristics of the cards and consequently you expressly accept the loss of the right to cancel the purchase that could otherwise assist you. Payment will be made by charging the corresponding price to your BITSA card, which you expressly accept. Once you have verified that the charge has been made successfully, you will be able to access the PIN that you will need for subsequent redemption on the corresponding supplier's platform. This PIN, which we will show you on screen and which you can send, will generally be immediately available to you in the details of the card that you will find in My purchases. However, despite our best efforts to offer you the best service, the PIN may not be available automatically, so we ask you to wait 24 hours if this is the case. If after this time the PIN is still not accessible, please contact our Customer Service Department who will resolve the incident as soon as possible. As long as you do not access or send the PIN, the card in question will be marked with an orange badge or any other colour that allows it to be distinguished from those whose PIN you have accessed.
- How long the customer has to access it.
As has been explained throughout these Conditions, in order to purchase the desired product, you must access the supplier's platform and exchange the PIN that we have made available to you. Please note that: - You will only be able to redeem the PIN once, i.e. it is for single use only. - You can only redeem it on the provider's platform. - The provider will indicate, either in the information provided or on its platform, the period of time you have to redeem the PIN. If you have not redeemed the PIN after this period, the PIN will expire and you will not be entitled to a refund or any type of compensation from us or the provider. - You must accept the provider's terms and conditions.
What happens if there is an error that prevents redemption? In the event of an error in the PIN that prevents redemption or any other doubt or problem that may arise regarding the digital content purchased, please contact the provider's customer service department to resolve the issue. You will be able to find links to the websites of each of the suppliers in the section that we will enable for this purpose in the application.
You must bear in mind that, as indicated in Section 2 of these conditions, BITSA acts as an intermediary in the sale of the supplier's products, placing at your disposal digital codes that contain a stored value for subsequent redemption on the supplier's platform and thus accessing the good or service you wish to acquire.
Through the MARKETPLACE we only provide a space that will allow you to acquire digital codes or pins that contain a stored value, for subsequent redemption on the supplier's platform and thus be able to enjoy the good or service provided by this, by entering the PIN that we will provide you for this purpose.
Therefore, the provider is responsible for the sale of its products, as well as for providing you with assistance regarding such content. Our Customer Care team will provide you with assistance in the event of an error in the payment process. Customer Care Team: